A school district struggled to encourage their faculty to utilize the technical resources provided by the district. Many of them couldn’t understand how to integrate the tools into their teaching methods. The many hours of training and coaching didn’t improve adoption. After examine the technology and the training methods, Cloaken interviewed and listened to the faculty and their concerns. Armed with that understanding, Cloaken helped the district change how they supported their teachers with technology, including allowing each faculty member the flexibility to integrate technology in a way that supported their teaching style. After making the changes, the district saw a 50% increase in technology usage and a decrease in support requests by 20%. The faculty reported increased satisfaction with the technology. And students and parents were more engaged.

A payment processor worked for many years to create a unique solution for their customers to simplify their payment flow. They believed that solving their customers’ payment troubles would help their customers be more successful. As they worked hard to meet their customer needs, they were also struggling to keep up on requirements to complete multiple compliance audits per year, each placing demands on employee time and already stretched budgets. They needed to find an approach to meet all their compliance requirements while reducing out-of-pocket costs and employee stress. Cloaken’s integrated approach to security and compliance helped its client to recognize the overlap between the various standards and implement a plan to reuse evidence and audit material. As a result, the company realized a 40% reduction in compliance-related costs and a 60% reduction in employee time spent on compliance audits, allowing employees to spend more valuable time with their customers. A partnership with Cloaken allowed the company to be more productive and increased positive effect with their clients.

A city government had made multiple attempts over many years to increase engagement with residents of the city. Past attempts resulted in a website that nobody uses and is no longer maintained. Residents said the site was too hard to navigate and didn’t include the information that they wanted. City staff members handled too many in-person and phone requests that could better be served through a web presence. Cloaken spent time understanding the resources and services the city made available to residents. Cloaken also facilitate focus groups with residents to understand what they wanted. Armed with that knowledge, Cloaken designed and implemented an improved website that integrated with the various systems run by city departments. Resident engagement increased three-fold. Calls and in-person visits to city offices decreased by 50%, and city costs relating to website support decreased by 10%.

A doctor office included six specialists, together with their physician’s assistants, nurses, technicians, and office staff. The office had a practice management application that they used to manage scheduling, medical records, and billing. While they were generally happy with how well the application worked, they wanted to do more to engage with patients. They wanted better ways to schedule appointment, communicate test results, and solicit feedback without fundamentally changing the way their officer operations functions. Cloaken helped them improve their office website by creating a patient account area where patients could view procedure details, recommendations for improved health and provide critical information doctors could leverage during the next scheduled visit. Cloaken integrated this system with the office’s existing practice management system, minimizing internal disruptions. As a result, the practice increased patient retention by 30% while reducing the demands on the doctors and support staff by 15%.